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Salesforce Service Cloud

World’s Most Complete & Connected Service Platform

Scale Services That Your Customers Will Love

Boost Agent Productivity with Automation & AI

Drive Efficiencies in Your Contact Center

Optimize Your Field Service Operations

Scale Every Process With Automation To reduce costs by eliminating repetitive tasks and delivering intelligent recommendations that boost productivity so service teams can handle more complex, high-touch interactions with extra care.

Personalize Every Engagement with Intelligence by unifying your data with Customer 36O to unlock a 360-degree view of every customer. This allows AI to get smarter, unlocking intelligent, personalized recommendations and humanizing every experience to generate more revenue and build loyalty.

Connect across every channel with real-time data, from no touch channels, like self-service, to high touch channels, like field service. Connecting all your interaction data on one platform enables companies to provide seamless experiences on the proper channels at the right moment, unlocking new levels of customer happiness.

27% increase in case resolution via self-service, automation, and/or AI

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30% increase in customer satisfaction, effort, or NPS

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Service Cloud delivers a 248% ROI with payback in under one year

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25% decrease in service/support costs

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44% of cases resolved due to self-service

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Reach out to us to discuss Salesforce Service Cloud and get information specific to your business. No hard sales pitches, just a discussion to learn more about you, you about Fraimers, and if Service Cloud may meet your needs.

If you are under a time-crunch and looking for a fast and cost-effective way to get started with Service Cloud, take a look at our Service Cloud Quickstart.

Fill out the Contact Us form below and we will get back to you shortly!

quickstart

Transform your customer support in just 9 weeks with a Salesforce Service Cloud Quickstart that empowers your team through a scalable, data-driven platform built to streamline case management, enhance visibility, and boost customer satisfaction.

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