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Salesforce Field Service with Agentforce

Offline-first Mobile Experience

Give your mobile workforce the ultimate all-in-one tool they need. Our Field Service mobile app, available for Android and iOS, is designed as an offline-first application, allowing your team to access thousands of records even without an internet connection. With blazing-fast delta-sync updates, your front line will always have the latest information, and extensive customisation options mean the app works the way you do.

Dispatch & Resource Management

Boost your dispatchers’ productivity with a unified workspace. Organize your entire workforce — employee, contractor, and even robotic workforce — by availability or skill to identify the ideal candidates for each appointment. Easily filter service appointments, update resource absences, and coordinate crews across territories directly in the console. With centralized visibility and intelligent planning, you can optimize workforce utilization while ensuring customers always get the right expertise at the right time.

Asset Service Management

Shift from reactive to proactive service with real-time asset tracking. Monitor service outcomes and create preventive maintenance plans based on asset use, condition and specific criteria. For example, you can schedule service if an asset's temperature exceeds a set threshold — ensuring smooth operations and preventing downtime

Operations Home

Get a complete view of your most important field service KPIs in one place, powered by Tableau Next. Empower teams to uncover insights and drive smarter decisions with agentic, conversational analytics. Ask questions in natural language to identify root causes, surface relevant visualizations, and receive recommended actions.

Visual Remote Assistant

Improve first-time fix-rates while lowering costs by enabling real-time video from anywhere. In an era where customers prioritize immediate solutions without on-site visits, Visual Remote Assistant connects them to experts on-demand who can guide them through each step of the resolution on-screen — ensuring customer satisfaction while reducing truck rolls.

31% increase in first-time-fix rate

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26% decrease in truck rolls, helping reduce carbon emissions

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32% increase in mobile worker productivity

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27% decrease in new employee ramp-up time

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44% of cases resolved due to self-service

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Reach out to us to discuss Salesforce Field Service and get information specific to your business. No hard sales pitches, just a discussion to learn more about you, you about Fraimers, and if Field Service may meet your needs.

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